Refund Policy
When and how we refund digital purchases.
Last updated November 3, 2026
Our promise
Every product has a live demo so you can see exactly what you are buying. If something is wrong with your purchase, we will make it right.
When you can get a refund
You can request a full refund within 14 days of purchase if:
- the product is materially different from its description or demo, or
- the files are broken or incomplete and we cannot fix them within 5 business days, or
- you were charged more than once for the same order, or
- you have not downloaded the files yet.
When refunds are not available
Because downloaded files cannot be returned, we do not refund downloaded products simply because you changed your mind, or because the product does not do something its description never claimed. If you are unsure whether a product fits, ask us before buying.
How to request a refund
Email support@shipweb.store or open a ticket with your order number and a short explanation. We reply within 2 business days. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Something unclear? Ask us — we would rather explain it now than have a disagreement later.